KYC and Verification

At Kansino, ensuring a safe and secure environment for all our players is paramount. Verifying your identity is a critical step in achieving this. It allows us to comply with stringent legal and regulatory obligations, prevent fraud, and uphold the integrity of our gaming platform. By confirming who you are, we protect both you and Kansino from illicit activities, ensuring a fair and transparent gaming experience.

KYC, or "Know Your Customer," refers to the mandatory process we undertake to identify and verify the identity of our customers. This involves collecting and reviewing specific documentation. KYC is not just a regulatory requirement, it is a fundamental part of our commitment to responsible gaming and combating financial crime. It helps Kansino understand who our players are, assess potential risks, and maintain a secure operating environment.

Verification may be required at several stages of your journey with Kansino. Typically, we initiate verification when you register an account, before your first withdrawal, or when your cumulative deposits or withdrawals reach certain thresholds set by our licensing authority. We may also request verification if there are any changes to your personal details, unusual account activity, or if our internal risk assessment systems flag a need for further checks. We aim to make this process as unintrusive as possible, but it is a necessary part of our operation.

To complete our verification checks, we may request various documents. These typically fall into categories such as proof of identity, proof of address, and proof of ownership for payment methods. In some cases, we might also require documentation related to your source of funds. We will always specify exactly which documents are needed and provide clear instructions on how to submit them securely.

To confirm your identity, we generally require a clear, high-resolution copy of one of the following valid government-issued identification documents:

• Passport: The photo page, ensuring all details are clearly visible.
• National ID Card: Both the front and back of the card.
• Driving Licence: Both the front and back of the licence.

Please ensure the document is current, not expired, and shows your full name, date of birth, photograph, and signature. The entire document must be visible in the image provided, with no corners cut off or information obscured.

To verify your residential address, we typically require a document issued within the last three months that clearly displays your full name and current address. Acceptable documents include:

• Utility Bill: (e.g., electricity, gas, water, internet, landline phone bill)
• Bank Statement: A statement from a recognized financial institution.
• Government-Issued Correspondence: Such as a tax statement or official letter.

Mobile phone bills, medical bills, and insurance statements are generally not accepted. The document must be dated within the last 90 days and show your name and address matching the details registered on your Kansino account.

To ensure the security of financial transactions and prevent unauthorized use, we may need to verify the payment methods you use on Kansino. The specific requirements depend on the method:

• Credit/Debit Cards: We may ask for a copy of the front of the card, showing the first six and last four digits of the card number, your name, and the expiry date. For security, please obscure the middle digits and the CVV/CVC code on the back.
• E-Wallets: A screenshot of your e-wallet account page, clearly showing your name and the email address or account ID linked to it.
• Bank Transfers: A bank statement or screenshot of your online banking portal showing your name, account number, and the bank's logo.

This verification helps confirm that the payment method belongs to you and is being used legitimately.

In certain circumstances, particularly for larger transactions or as part of our ongoing risk assessment, Kansino may be legally required to ask for proof of your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence process and helps us comply with anti-money laundering regulations. Examples of documents that might be requested include salary slips, bank statements showing regular income, evidence of inheritance, or sale of assets. We understand this is sensitive information and assure you it will be handled with the utmost confidentiality and used solely for compliance purposes.

Once you submit your documents, our dedicated verification team will review them. We strive to process all submissions as quickly as possible. Typically, verification can take between 24 to 72 hours, though it may take longer during peak times or if further information is required. We will communicate with you via email regarding the status of your verification and if any additional steps are needed. Please ensure the documents are clear, complete, and meet our requirements to avoid delays.

Kansino is committed to protecting your personal information. All documents and data you provide for verification are handled in strict accordance with our Privacy Policy and applicable data protection laws, including GDPR. We use secure, encrypted systems to store your documents, ensuring they are accessible only to authorized personnel for verification and compliance purposes. Your data will never be shared with third parties for marketing purposes.

As a regulated online casino, Kansino operates under strict anti-money laundering (AML) regulations. Our KYC and verification procedures are a cornerstone of our AML compliance framework. By diligently verifying identities and monitoring transactions, we actively contribute to preventing financial crime, including money laundering and terrorist financing. We are committed to maintaining a robust compliance program that meets or exceeds regulatory expectations.

Playing at Kansino is strictly for individuals who are of legal gambling age in their jurisdiction. Age verification is an integral part of our KYC process. We use the information you provide to confirm you meet the minimum age requirement. This is a non-negotiable measure to protect minors from underage gambling, a core principle of responsible gaming. Any accounts found to belong to underage individuals will be immediately closed, and any winnings forfeited.

If your verification is delayed, it usually means we require further information or clarification. We will contact you directly to explain what is needed. If verification is unsuccessful, it could be due to several reasons, such as documents being unclear, expired, or not matching the details on your account. In such cases, we will guide you on how to resubmit correct documentation. Failure to complete verification successfully may result in restrictions on your account, including the inability to deposit, withdraw, or play.

We understand that the verification process can sometimes raise questions. If you need assistance at any point, our customer support team is here to help. You can reach us via live chat or email, and we will guide you through the requirements, answer your queries, and help resolve any issues you may encounter. Please do not hesitate to contact Kansino support for clarification or assistance with your verification.