Our Commitment to Safer Gambling
Kansino is dedicated to providing a safe and responsible gaming environment for all our players. We understand that gambling should be an enjoyable form of entertainment, and we are committed to preventing gambling-related harm. Our policies and tools are designed to help you maintain control over your gaming activity, ensuring that your experience with Kansino remains positive and within healthy limits. We comply with all regulatory requirements set by our licensing authority, and we continuously review our practices to promote responsible gambling.
Recognising the Signs of Problem Gambling
For most people, gambling is a recreational activity. However, for a small percentage, it can become a problem. It is important to be aware of the signs that gambling may be moving from entertainment to an issue. These signs can include spending more money or time gambling than you can afford or intended, neglecting responsibilities at work or home due to gambling, borrowing money to gamble, trying to win back losses, or feeling anxious, guilty, or irritable about your gambling habits. If you recognise these signs in yourself or someone you know, it may be time to seek help. Kansino encourages self-awareness and provides resources to assist you.
Keeping Gambling Fun and Under Control
Maintaining control over your gambling is key to keeping it fun. Here are some practical tips to help you gamble responsibly:
- Gamble for entertainment, not as a way to make money or escape problems.
- Set a budget for your gambling and stick to it. Never gamble with money you cannot afford to lose.
- Set time limits for your gaming sessions and take regular breaks.
- Balance gambling with other activities and hobbies.
- Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol or drugs.
- Never chase losses. Accept that losing is part of gambling.
Setting Deposit, Loss and Wager Limits
Kansino offers you the ability to set personal limits on your account to help manage your gambling activity. These limits are designed to give you greater control over your spending and playing habits.
- Deposit Limits: You can set a maximum amount of money you can deposit into your Kansino account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further until the period resets.
- Loss Limits: This allows you to define the maximum amount of money you are willing to lose over a set period. If your net losses exceed this amount, you will be prevented from placing further wagers until the limit period expires.
- Wager Limits: You can set a maximum total amount you are willing to wager over a specific period. This helps control the total turnover of your bets, regardless of wins or losses.
Time-Outs and Cool-Off Periods
If you feel you need a short break from gambling, Kansino offers time-out options. A time-out allows you to temporarily suspend your account for a defined period, typically ranging from 24 hours to several weeks. During a time-out, you will not be able to log in or access any gambling services on Kansino. This feature is useful if you feel your gambling is becoming a concern and you need a short period to reflect and regain perspective. Once the time-out period expires, your account will automatically be reactivated.
Self-Exclusion Options
For players who feel they need a more significant break from gambling, Kansino provides robust self-exclusion tools. Self-exclusion allows you to voluntarily close your account for a longer, predetermined period, typically from six months up to five years, or even permanently. During a self-exclusion period, you will not be able to access your Kansino account, deposit funds, or place any wagers. We will also take reasonable steps to prevent you from opening new accounts with us. Any funds remaining in your account at the time of self-exclusion will be returned to you in accordance with our terms and conditions. Please be aware that once a self-exclusion is set, it cannot be reversed until the chosen period has fully elapsed. We strongly advise considering the implications carefully before initiating self-exclusion.
Protecting Minors
Kansino is strictly committed to preventing underage gambling. Our services are not intended for, and we do not permit, anyone under the legal gambling age in their jurisdiction to open an account or participate in any gambling activities. We employ rigorous age verification procedures during the registration process, which may include requesting identification documents. We also conduct ongoing checks to ensure compliance. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited. We urge parents and guardians to take an active role in supervising their children's online activity and to use filtering software to prevent access to gambling sites.
Reality Checks and Session Reminders
To help you keep track of your gambling activity, Kansino offers reality checks and session reminders. A reality check is a pop-up notification that appears at predefined intervals during your gaming session. This reminder will inform you of the time you have spent gambling, your net winnings or losses during that session, and provide an option to continue playing or to exit the game. These reminders are designed to encourage you to take breaks and reflect on your gambling habits, ensuring you remain conscious of the time and money you are spending. You can customise the frequency of these reminders through your account settings.
Taking a Self-Assessment
Understanding your gambling habits is a crucial step towards responsible play. Kansino encourages you to take a self-assessment test if you are concerned about your gambling or simply want to check in on your behaviour. These confidential assessments typically involve a series of questions designed to help you evaluate your gambling patterns and identify any potential risks. While not a diagnostic tool, the results can provide valuable insight and indicate whether you might benefit from further support or from utilising the responsible gambling tools available on Kansino. This is a proactive step you can take to ensure your gambling remains a safe and enjoyable pastime.
Getting help
If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:
International support (any country)
- Gambling Therapy (free global online support in 30+ languages)
- GamCare, National Gambling Helpline · Helpline: 0808 8020 133
- Gamblers Anonymous (international 12-step fellowship, find local meetings)