Privacy Policy

Kansino is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. It applies to all players and visitors to Kansino. We operate under strict regulatory requirements, and this policy reflects our dedication to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using Kansino's services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our website or services. We encourage you to read this policy carefully and contact us if you have any questions.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, address, email address, phone number, and identification documents (such as passport or driver's license) required for account verification and compliance with anti-money laundering (AML) regulations.
• Financial Information: Details related to your deposits and withdrawals, such as bank account numbers, credit/debit card numbers (though we do not store full card details, only a tokenised version), and payment provider information.
• Transactional Data: Records of your betting and gaming activities, deposits, withdrawals, bonuses claimed, and other transactions made on Kansino.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, links clicked, and duration of visits.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and phone calls.
• Publicly Available Information: Data from public sources, where permitted by law, for verification and fraud prevention purposes.

We use the information we collect for various purposes, primarily to operate our services, comply with legal obligations, and enhance your experience at Kansino:

• Account Management: To create and manage your account, verify your identity, process your transactions, and provide customer support.
• Service Delivery: To operate our casino games, process bets, and facilitate deposits and withdrawals.
• Legal and Regulatory Compliance: To meet our obligations under gambling licenses, anti-money laundering (AML) laws, know your customer (KYC) regulations, and other legal requirements. This includes age verification and responsible gambling checks.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, ensuring the integrity of our services.
• Communication: To send you important updates, service announcements, promotional offers (if you have consented), and respond to your inquiries.
• Service Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our website and services.
• Personalisation: To tailor our services and content to your preferences, such as offering personalised game recommendations or bonuses.
• Responsible Gambling: To monitor player behaviour for signs of problem gambling and provide support or impose limits where necessary.

We process your personal data based on several legal grounds, as required by GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Kansino is subject, such as AML, KYC, and licensing requirements imposed by our licensing authority.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where permitted), and improving our services.
• Consent: In specific situations, we may ask for your explicit consent to process your data, for example, for certain marketing communications. You have the right to withdraw your consent at any time.

We may share your personal data with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Bodies: We will disclose your information when legally required to do so by our licensing authority, law enforcement agencies, courts, or other governmental bodies, for purposes such as fraud investigation, AML compliance, or crime prevention.
• Affiliates and Group Companies: We may share data within our corporate group for operational purposes, such as customer support, technical services, and internal reporting.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• Responsible Gambling Organisations: In line with our commitment to responsible gambling, we may share anonymised or aggregated data with organisations dedicated to preventing problem gambling.

We will never sell your personal data to third parties.

Kansino is dedicated to safeguarding your personal information. We implement robust technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain data that is necessary for our stated purposes.

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under GDPR, you have several rights regarding your personal data. Kansino is committed to upholding these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before processing your request.

Kansino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit a website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website, allowing us to personalise our content for you and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose for which it is processed.

• Account Data: We generally retain your account data for the duration of your active account and for a period thereafter, as required by our licensing authority and AML regulations (typically 5-7 years after account closure).
• Transactional Data: Records of financial transactions are kept for a minimum of 5 years to comply with financial regulations.
• Communication Data: Correspondence with customer support may be retained for a period necessary to resolve disputes and improve service quality.

When your personal data is no longer required, we will securely delete or anonymise it.

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) where data protection laws may not be as comprehensive as those within the EEA. This may occur if our service providers or group companies are located in such countries. When we transfer your data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Transferring data to countries deemed by the European Commission to provide an adequate level of protection for personal data.
• Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield or have similar robust data protection mechanisms in place.

By using Kansino's services, you acknowledge and agree to such transfers.

Kansino's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records. If you believe we might have any information from or about a child, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page will indicate when the policy was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer:

Email: [email protected]

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated. However, we encourage you to contact us first so we can address your concerns directly.